Current:Home > reviewsWhy are sales so hard to resist? Let's unravel this Black Friday mystery -Wealth Legacy Solutions
Why are sales so hard to resist? Let's unravel this Black Friday mystery
Johnathan Walker View
Date:2025-03-12 14:33:40
If sales generally feel hard to resist, the sale in front of Aarron Schurevich was the ultimate test: a new Kia Soul just like the one he'd had and loved, at a dealership he trusted, at a moment when he really needed a car. And it was priced $4,000 off, more than a 20% discount.
"I figured that I would be an idiot not to to take advantage of that," says Schurevich, a teacher from Omaha, Neb. "I'd better snatch this opportunity before it evaporates."
After he sped through paperwork and drove the car off the lot, the deal turned sour. Bills arrived with hidden charges. The brand-new car quickly needed repairs. Schurevich now jokes that he paid a tax for being a fool.
"You know it's that kind of voice in the back of my head that's like, 'Are you being a sucker?'" Schurevich says. "And unfortunately, that day, that voice was a little bit quieter than it oughta have been."
Why is it so hard for the human brain to resist a discount? What's the deal with deals? This big-ticket example illustrates all the dynamics that play out when any of us fall for a sale.
How a sale works its way through your brain
When you shop, there's usually a standoff in your brain between what can be described as its emotional and rational parts.
"The human brain has essentially evolved to feel first and think next," says Carolyn Yoon, who studies consumer neuroscience at the University of Michigan.
Spotting something you'd like to to buy activates your brain's reward circuitry. Dopamine-fueled impulses pump you up. Anticipation might have you imagining how great life would be with this new thing if you had it. All this gets especially heightened if it's something you're predisposed to like — say, the same Kia Soul you've enjoyed for years.
The counterbalance is your cognitive mechanism. It might pipe up like a prudent accountant: Do I need this? Is this worth it? How does it fit in my budget?
A sale lands like the thumb that tips your mental scale toward buying.
In fact, the discount itself often registers as a win, delivering its own bolt of joy, says Jorge Barraza, a consumer psychologist at the University of Southern California.
"Not only are we getting the product," he says, "but we're also getting that reward that we discovered something, we've earned this extra thing."
How stores prime and prod us
Stores, of course, know all this and try to push our buttons.
Experts say we often subconsciously believe popular things to be more valuable or more rewarding. Plus, there's our urge to avoid losses — call it loss aversion or simply FOMO, the fear of missing out.
So stores appeal to our crowd mentality: It's Black Friday, and everyone's shopping, buying that thing you'd like. They create urgency: Your favorite car is on sale today only! And they create scarcity: Shop now while supplies last!
"Limited-quantity, limited-time, scarcity-marketing promotions — they get people's blood pumping," says Kelly Goldsmith, who studies this as a marketing professor at Vanderbilt University. "You attribute it to the product: it must be good."
Retailers also try various pricing tricks. For example, picture a store shelf where a medium bag of candy sits next to a larger bag of the same candy.
"How do we make more customers go to the more expensive option? We add a decoy," says Savannah Wei Shi, who researches pricing and decision-making at Santa Clara University.
The decoy is a medium-sized bag. It's much smaller than the other bag, but only slightly cheaper. It makes the big bag look like the best deal, so shoppers buy that one — the most expensive option on the shelf.
Another classic is the suggested price — an amount always higher than the discounted offer, still listed on the tag for comparison. Barraza says people not only perceive expensive things as higher-quality, they actually experience them as higher-quality.
"So the suggested retail price can really pack a wallop," he says. "We can communicate quality to a consumer. But then we can discount it and have consumers think, 'Not only am I getting a quality product, but I'm getting that for a much cheaper price.'"
How to shop smarter
It's really hard to always approach sales rationally — even experts struggle. Barraza says during the last holiday season, he almost bought a video-game system simply because it was on sale.
Deals and sales certainly can be good and useful. And Barraza underscores that prices are subjective, so a discount may be unattractive to one person but appealing to another.
One buying strategy experts recommend is to make a shopping list in advance and then, stick to it. Another is to research items — beforehand or on the spot, checking online — to weigh whether the sale really is a good deal.
The main thing is give yourself time to cool off from your instant reaction.
"The ability to think can override the emotional state," says Yoon. "The more you spend time thinking and bring your cognitive processes to bear ... you have a shot at basically saying, 'No, I think I'm going to pass,' even though that wasn't your first inclination."
In fact, this is what stopped Barraza from buying that gaming system: Standing behind about 20 people in line to check out, he had time to ponder whether he actually wanted the thing or was simply swept up in the excitement of a sale.
"I was saved by that line," he says. "A little bit of time can go a long way."
Remember: we feel first and think later. Your internal accountant just needs a moment.
NPR's Joe Hernandez contributed to this report.
veryGood! (65933)
Related
- Where will Elmo go? HBO moves away from 'Sesame Street'
- Man who was mad about Chinese spy balloon is convicted of threatening former Speaker McCarthy
- Padres' Joe Musgrove exits playoff start vs. Braves, will undergo elbow tests
- Must-Shop Early Prime Day 2024 Beauty Deals: Snag Urban Decay, Solawave, Elemis & More Starting at $7.99
- Tom Holland's New Venture Revealed
- Chappell Roan is getting backlash. It shows how little we know about mental health.
- Lana Del Rey Speaks Out About Husband Jeremy Dufrene for First Time Since Wedding
- 'I am going to die': Video shows North Dakota teen crashing runaway car at 113 mph
- Jamie Foxx gets stitches after a glass is thrown at him during dinner in Beverly Hills
- Guard charged in 2 deaths at troubled Wisconsin prison pleads no contest to reduced charge
Ranking
- McKinsey to pay $650 million after advising opioid maker on how to 'turbocharge' sales
- Pizza Hut giving away 1 million Personal Pan Pizzas in October: How to get one
- 'Golden Bachelorette' recap: Kickball kaboom as Gerry Turner, Wayne Newton surprise
- Where Is the Desperate Housewives Cast Now?
- From family road trips to travel woes: Americans are navigating skyrocketing holiday costs
- Augusta chairman confident Masters will go on as club focuses on community recovery from Helene
- Jennifer Aniston Addresses the Most Shocking Rumors About Herself—And Some Are True
- Mark Consuelos Promises Sexy Wife Kelly Ripa That He'll Change This Bedroom Habit
Recommendation
Justice Department, Louisville reach deal after probe prompted by Breonna Taylor killing
Jackson Chourio, Garrett Mitchell homer in eighth, Brewers stun Mets to force Game 3
Tina Knowles Details Protecting Beyoncé and Solange Knowles During Rise to Fame
Thousands of shipping containers have been lost at sea. What happens when they burst open?
Bill Belichick's salary at North Carolina: School releases football coach's contract details
Lionel Messi, Inter Miami's first playoff game will be free to fans on Apple TV
Padres' Joe Musgrove exits playoff start vs. Braves, will undergo elbow tests
Rare whale died of chronic entanglement in Maine fishing gear